ONLINE PAYMENT SECURITY STATEMENT
When paying via our web store, you use Stripe payments - an advanced system for securely accepting payment cards online.
The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.
Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.
The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.
With this statement, we undertake to protect the privacy of users, customers and visitors of our website and the security of the personal data they provide to us through the website.
This notice describes the type of information we may collect from you when you visit our website and explains how we use that information and the steps we take to protect it. The notice also describes the choices you have about the collection and use of your information when you visit our website.
What information do we collect about you and how do we use it?
In general, you can visit our website without revealing any personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website, unless you voluntarily submit information using one of the available forms for a specific purpose (contact form, registration form, shopping form, subscription to the newsletter) and thereby give your consent to the collection and use of your personal data for the stated purposes. All personal data are used exclusively for the purposes for which they were collected and for which consent was given. Consent for the processing of personal data can be given by persons aged 16 or over, while for persons under 16, consent can be given by a parent or guardian. We will not make the collected data available to unauthorized third parties in any way, except for the purpose prescribed by law. All data are deleted after the end of the purpose for which they were collected, i.e. the termination of the contractual relationship, and at the latest after the expiration of all legal obligations related to the storage of personal data.
Here we list additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:
Provision of information to Google Inc.
Facebook pixel / conversion tracking
With your permission, our website uses Facebook's conversion tracking pixel. In this way, we can track your movement when you click on a Facebook ad and monitor the effectiveness of Facebook ads for the purposes of statistics and market research. The data we collect is completely anonymous. However, the collected data is stored and processed by Facebook (in accordance with their data usage policy which you can find at the following link: https://www.facebook.com/about/privacy/). Facebook conversion tracking enables Facebook and its partners to show you ads on and off Facebook. A cookie will be stored on your computer for this purpose. (If you want to cancel your consent, visit the link: https://www.facebook.com/ads/website_custom_audiences/)
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purpose of completing tax returns and year-end accounts.
Types of personal data processed
Personal data collected based on the contact form are: first and last name, e-mail, phone number.
Personal data collected on the basis of the registration form and purchase form: name and surname, e-mail, address, city, postal code, phone number.
Information automatically collected on our website
We automatically collect information in server log files, such as your IP address, browser type, redirect / exit pages and operating system. We use this information to manage our websites and our technical solutions, to understand how visitors navigate our website and services, and to improve your experience while using our websites and services.
Accessing and updating your personal information
Our user has the following rights at all times:
the right to access and inspect data
the right to be informed about the processing of personal data
the right to data portability
the right to withdraw consent
the right to file a complaint
the right to correct and change personal data in case the data is incomplete or incorrect
the right to deletion in cases such as termination of the purpose of processing, withdrawal of consent or in case of objection
If you want to exercise any of the above rights, contact us via the contact form on our website. You can also contact us by phone listed on the website or by sending mail to our address listed on the website.
Security of your personal data
We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or illegal handling and from accidental loss, destruction or damage. When you provide your personal information through our website, this information is sent over the Internet securely using high-quality encryption and stored on our secure servers located in the EU.
RETURN/CLAIM OF GOODS
If the buyer is dissatisfied for any reason, he can send a complaint to the Seller (Hedera d.o.o.) via e-mail to: firstname.lastname@example.org or in writing to the address: HEDERA d.o.o., 4. gardijske brigade 35, Kamen, 21000 Split, Croatia.
The customer has the right to return the goods in the following cases:
Delivery of goods that were not ordered
Delivery of expired goods
Delivery of goods that have a fault or damage that did not occur during transport
The seller will confirm the receipt of the complaint in writing without delay, and we will send the answer in accordance with the Law on Consumer Protection to the Buyer within 15 (fifteen) days from the day the complaint was received.
The seller will accept the full return of damaged, defective or wrongly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer has not affected the correctness, damage or any defect of the goods.
In the event of a justified complaint, the Customer has the right to terminate the contract with a refund of the amount paid or a replacement for a correct, undamaged and valid product.
In case of inability to deliver other goods, the Seller will compensate the buyer for his costs of returning the goods and the value of the goods that he is no longer able to deliver.
The customer has no right to return products that have been opened/used. All the goods we sell are properly stored in their original packaging. The expiration date marked on the packaging is valid only if it is stored correctly, as indicated on the declaration.
By visiting and using the pages www.apipet.eu, you accept communication via electronic means. You hereby accept that all agreements, notices, communications and other contents delivered to you electronically satisfy the legal framework as if they were made in written form. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user in any other way about the order itself, nor about any other details related to the order, delivery, payment, return funds, complaints and the like. By selecting the Newsletter Signup option, you give us your consent to electronically include you in our marketing and other activities that were listed in the Newsletter Signup.
There are no costs of means of remote communication.
NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
Pursuant to Art. 10th century 3 of the Consumer Protection Act (Official Gazette, no. 41/14, 110/15), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be notified without delay receipt of that complaint must be confirmed in writing. Objections can also be submitted in writing to the address: Hedera d.o.o., 4. gardijske brigade 35, Kamen, 21000 Split, Croatia or e-mail address: email@example.com
We will give a written response to a consumer's complaint no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.
Download the complaint form HERE
The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the merchant and by the payment made by the consumer, and in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.
UNILATERAL TERMINATION OF THE AGREEMENT
Hedera d.o.o. cannot guarantee that the products and services on www.apipet.shop will meet your needs. If you are not satisfied with the delivered product, you have the right to return it within 30 days and we will refund your money!
In accordance with the law on consumer protection, in the case of a distance purchase (when it is not a matter of personal collection but the goods are sent by delivery service), the Buyer is authorized to unilaterally terminate the contract without giving reasons, within 14 days from the date of delivery of the product.
The customer can download the standard information form for unilateral contract termination HERE
The contract can be unilaterally terminated by the Buyer using the mentioned form or through any other unequivocal statement in which he expresses his will to terminate the contract.
In case of unilateral termination of the contract, the Seller will act according to the Consumer Protection Act, i.e. the Obligatory Relations Act. The Seller will refund the amount paid after the goods have been returned. The buyer must return the goods without delay, and no later than within 14 days from the day when he declared the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if he uses his right to unilaterally terminate the contract, and if the buyer wishes, he can contact us at tel. +385 (0)21 325-410 or e-mail address: firstname.lastname@example.org or email@example.com for information on the method, possibilities and conditions of returning the product.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product.
The Customer can return the items under the following conditions:
The returned product must be undamaged, unopened with the appropriate original declaration
The buyer should attach the original invoice
The Customer can return the shipment in the following ways:
1. by personally delivering the shipment to our address: Hedera d.o.o., 4. gardijske brigade 35, Kamen, 21000 Split, Croatia
2. by sending the parcel at the post office
3. by sending the parcel by any courier service
The cost of returning or replacing goods based on a product error, damage, expiration date or wrongly delivered goods is borne by the Seller. We will replace the returned goods according to your wish or issue a refund to your account.
The cost of returning and/or replacing the goods, unless it is a product error, damage, expiration date or wrongly delivered goods, is fully borne by the buyer.
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will ensure the best possible service for each customer. If the buyer notices any damage during the collection of the goods, he is obliged to send the complaint to the delivery person on the spot and report it in writing to the e-mail address: firstname.lastname@example.org
The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:
the service contract was fully fulfilled by the merchant, and the fulfillment began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
the subject of the contract is easily perishable goods or goods that quickly expire
the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed upon at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's influence
the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those that are necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
the subject of the contract is the delivery of sealed audio or video recordings, i.e. computer programs, which were unsealed after delivery
the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
contract concluded at a public auction
the subject of the contract is the provision of accommodation services that are not intended for housing, the provision of goods transport services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period
the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.
RESPONSIBILITY FOR MATERIAL DEFECTS OF THE PRODUCT
Pursuant to the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19), the provisions of the Obligatory Relationships Act (Official Gazette 35/05, 41 /08, 125/11, 78/15) on liability for material defects. The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As the seller, we are responsible for the material defects of the item that it had at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. We are not responsible for the material defect of the sold item that becomes apparent after two years have passed since the sale of the item.
Out-of-court settlement of consumer disputes:
In case of a dispute between a consumer and a trader, the consumer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers.
The proceedings before the courts of honor referred to in paragraph 1 of this article are conducted in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives .
Conciliation before the conciliation centers referred to in paragraph 1 of this article is conducted in accordance with the provisions of the Law on Conciliation, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this article.
The Croatian Chamber of Commerce and the Croatian Chamber of Crafts will, with the consent of the minister responsible for consumer protection, make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Crafts.
Online dispute resolution:
The resolution of disputes arising from online purchases is also possible through the authorized body of the European Commission for dispute resolution (ODR - online dispute resolution) via the following link ec.europa.eu/consumers/odr.
This means that a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.) you can file your complaint in a faster and simpler way at the link above, and the complaint can be filed in any of the 23 official languages of the EU.
We will try to resolve all possible disputes peacefully and by agreement, and in the event of a dispute, the court in Split is competent.