ONLINE PAYMENT SECURITY STATEMENT
When paying via our web store, you use Stripe payments - an advanced system for securely accepting payment cards online.
The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.
Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.
The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.
With this statement, we undertake to protect the privacy of users, customers and visitors of our website and the security of the personal data they provide to us through the website.
This notice describes the type of information we may collect from you when you visit our website and explains how we use that information and the steps we take to protect it. The notice also describes the choices you have about the collection and use of your information when you visit our website.
What information do we collect about you and how do we use it?
In general, you can visit our website without revealing any personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website, unless you voluntarily submit information using one of the available forms for a specific purpose (contact form, registration form, shopping form, subscription to the newsletter) and thereby give your consent to the collection and use of your personal data for the stated purposes. All personal data are used exclusively for the purposes for which they were collected and for which consent was given. Consent for the processing of personal data can be given by persons aged 16 or over, while for persons under 16, consent can be given by a parent or guardian. We will not make the collected data available to unauthorized third parties in any way, except for the purpose prescribed by law. All data are deleted after the end of the purpose for which they were collected, i.e. the termination of the contractual relationship, and at the latest after the expiration of all legal obligations related to the storage of personal data.
Here we list additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:
Provision of information to Google Inc.
Facebook pixel / conversion tracking
With your permission, our website uses Facebook's conversion tracking pixel. In this way, we can track your movement when you click on a Facebook ad and monitor the effectiveness of Facebook ads for the purposes of statistics and market research. The data we collect is completely anonymous. However, the collected data is stored and processed by Facebook (in accordance with their data usage policy which you can find at the following link: https://www.facebook.com/about/privacy/). Facebook conversion tracking enables Facebook and its partners to show you ads on and off Facebook. A cookie will be stored on your computer for this purpose. (If you want to cancel your consent, visit the link: https://www.facebook.com/ads/website_custom_audiences/)
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purpose of completing tax returns and year-end accounts.
Types of personal data processed
Personal data collected based on the contact form are: first and last name, e-mail, phone number.
Personal data collected on the basis of the registration form and purchase form: name and surname, e-mail, address, city, postal code, phone number.
Information automatically collected on our website
We automatically collect information in server log files, such as your IP address, browser type, redirect / exit pages and operating system. We use this information to manage our websites and our technical solutions, to understand how visitors navigate our website and services, and to improve your experience while using our websites and services.
Accessing and updating your personal information
Our user has the following rights at all times:
the right to access and inspect data
the right to be informed about the processing of personal data
the right to data portability
the right to withdraw consent
the right to file a complaint
the right to correct and change personal data in case the data is incomplete or incorrect
the right to deletion in cases such as termination of the purpose of processing, withdrawal of consent or in case of objection
If you want to exercise any of the above rights, contact us via the contact form on our website. You can also contact us by phone listed on the website or by sending mail to our address listed on the website.
Security of your personal data
We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or illegal handling and from accidental loss, destruction or damage. When you provide your personal information through our website, this information is sent over the Internet securely using high-quality encryption and stored on our secure servers located in the EU.
RETURN/CLAIM OF GOODS
If the buyer is dissatisfied for any reason, he can send a complaint to the Seller (Hedera d.o.o.) via e-mail to: email@example.com or in writing to the address: HEDERA d.o.o., 4. gardijske brigade 35, Kamen, 21000 Split, Croatia.
The customer has the right to return the goods in the following cases:
Delivery of goods that were not ordered
Delivery of expired goods
Delivery of goods that have a fault or damage that did not occur during transport
The seller will confirm the receipt of the complaint in writing without delay, and we will send the answer in accordance with the Law on Consumer Protection to the Buyer within 15 (fifteen) days from the day the complaint was received.
The seller will accept the full return of damaged, defective or wrongly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer has not affected the correctness, damage or any defect of the goods.
In the event of a justified complaint, the Customer has the right to terminate the contract with a refund of the amount paid or a replacement for a correct, undamaged and valid product.
In case of inability to deliver other goods, the Seller will compensate the buyer for his costs of returning the goods and the value of the goods that he is no longer able to deliver.
The customer has no right to return products that have been opened/used. All the goods we sell are properly stored in their original packaging. The expiration date marked on the packaging is valid only if it is stored correctly, as indicated on the declaration.
By visiting and using the pages www.apipet.eu, you accept communication via electronic means. You hereby accept that all agreements, notices, communications and other contents delivered to you electronically satisfy the legal framework as if they were made in written form. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user in any other way about the order itself, nor about any other details related to the order, delivery, payment, return funds, complaints and the like. By selecting the Newsletter Signup option, you give us your consent to electronically include you in our marketing and other activities that were listed in the Newsletter Signup.
There are no costs of means of remote communication.
NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
Pursuant to Art. 10th century 3 of the Consumer Protection Act (Official Gazette, no. 41/14, 110/15), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be notified without delay receipt of that complaint must be confirmed in writing. Objections can also be submitted in writing to the address: Hedera d.o.o., 4. gardijske brigade 35, Kamen, 21000 Split, Croatia or e-mail address: firstname.lastname@example.org
We will give a written response to a consumer's complaint no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.
Download the complaint form HERE
The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the merchant and by the payment made by the consumer, and in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.
UNILATERAL TERMINATION OF THE AGREEMENT
Hedera d.o.o. cannot guarantee that the products and services on www.apipet.shop will meet your needs. If you are not satisfied with the delivered product, you have the right to return it within 30 days and we will refund your money!
In accordance with the law on consumer protection, in the case of a distance purchase (when it is not a matter of personal collection but the goods are sent by delivery service), the Buyer is authorized to unilaterally terminate the contract without giving reasons, within 14 days from the date of delivery of the product.
The customer can download the standard information form for unilateral contract termination HERE
The contract can be unilaterally terminated by the Buyer using the mentioned form or through any other unequivocal statement in which he expresses his will to terminate the contract.